SHIPPING POLICY
Shipping Policy
Thank you for your order at Marbessa!
We strive to provide a smooth and transparent shipping experience. Below you will find all the details of our shipping policy.
Free Shipping
We offer free standard shipping on all orders.
No minimum purchase amount is required.
Total Delivery Time
The total delivery time consists of processing time and shipping time.
The estimated total delivery time is 6–12 business days.
Order Processing
Order Confirmation
After placing your order, you will immediately receive a confirmation email with your order details. If you have not received this email, please check your spam folder or contact us at info@marbessa.com.
Processing Time
Orders are processed within 1–3 business days (Monday to Friday). Once your order has been shipped, you will receive a shipping confirmation email including your tracking number.
Shipping & Delivery
Shipping Time
Standard shipping usually takes 5–9 business days, depending on the shipping carrier.
Order Cut-Off Time
Orders placed before 17:00 (GMT+01:00) are processed the same business day.
Orders placed after this time will be processed on the next business day.
Shipping Destinations
We currently ship to the following countries:
| Country | Shipping Method | Cost | Estimated Total Delivery Time |
|---|---|---|---|
| United Kingdom | Standard Shipping | Free | 6–12 business days |
| United States | Standard Shipping | Free | 6–12 business days |
| Australia | Standard Shipping | Free | 6–12 business days |
Important Notes
Public Holidays
During national holidays, delivery times may be slightly longer due to limited courier services. We appreciate your understanding.
Address Accuracy
Please make sure your shipping address is correct when placing your order. Marbessa is not responsible for orders that are delayed or lost due to incorrect address information. If you notice a mistake, please contact us immediately.
Customized Products
If an order includes personalized or customized products, the order will only be processed after confirmation of the customization details. We will contact you to verify the information if necessary.
Track & Trace
Once your order has been shipped, you will receive a tracking number by email.
If you have not received a tracking number within 5 business days, please contact us at info@marbessa.com.
Lost or Damaged Orders
If your package is lost during transit or arrives damaged, please contact us at info@marbessa.com and include your order number.
We will investigate the issue and provide an appropriate solution, such as a replacement or refund.
