RETURN & REFUND POLICY

Return & Refund Policy

Thank you for your purchase from Marbessa. If you are not completely satisfied with your order, we're here to help. Please review our return and refund policy below.

Return Window

We offer a 30-day return window, which means you can request a return within 30 days of receiving your item.

Do We Accept Returns?

Yes — Marbessa accepts returns for all products, provided the return request is submitted within 30 days and the item meets the conditions outlined below.

Return Eligibility

To qualify for a return:

  • The item must be unused, in its original condition, and in the original packaging.

  • The order confirmation or packing slip must be included with the return.

Accepted Return Reasons

Returns are accepted for the following reasons:

Change of mind / incorrect item ordered
The customer is responsible for the return shipping costs.

Defective, damaged, or incorrect items received
We will provide a free return shipping label.

How to Start a Return

  1. Contact Us First
    Please email us at info@marbessa.com before sending any item back.

  2. Return Authorisation
    Once your request is approved, you will receive a Return Authorisation (RA) number along with return instructions.

  3. Package the Item Securely
    Pack the product carefully in the original packaging, including all accessories.

  4. Include the RA Number
    Clearly write the RA number on the outside of the return package.

Return Shipping

Defective, damaged, or incorrect item received
A free downloadable return label will be provided.

Change of mind
Customers must arrange their own return shipment and cover the shipping costs.

We strongly recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

Exchanges

We accept exchanges only for defective, damaged, or incorrectly shipped items.

For all other situations:

  1. Submit a return request.

  2. Once the return is approved, you may place a new order for the preferred item.

Return Method

Returns are accepted by mail only.

Return Label Policy

Defective, damaged, or incorrect items
A free printable return label will be provided.

Change of mind returns
Customers are responsible for the return shipping costs and return label.

Restocking Fees

No restocking fees apply.

Refund Process

Once we receive and inspect your returned item, we will notify you by email.

If your return is approved:

  • Your refund will be issued to your original payment method.

  • Please allow up to 10 business days for the refund to appear in your account, depending on your bank or payment provider.

If more than 10 business days have passed since your refund was approved, please contact us at info@marbessa.com.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 24 hours of delivery.

Include:

  • Photos of the item

  • A brief description of the issue

We will review the situation and provide a suitable solution, such as a replacement, exchange, or refund.

Order Cancellations

Orders can be cancelled free of charge before they are shipped.

If you wish to cancel your order, please contact us within 24 hours of placing the order at:

info@marbessa.com